FAQ
What materials are used in the rug?
Our rugs are crafted from a blend of high-quality acrylic and viscose, ensuring both durability and a luxurious feel.
How do I care for my rug?
Regular vacuuming and spot cleaning with a mild detergent are recommended to maintain the rug’s appearance. Avoid using harsh chemicals or soaking the rug.
Do you offer international shipping?
Yes, we offer free worldwide shipping on all orders. Your rug will be delivered to your doorstep, no matter where you are.
What is included in the 2-year unconditional warranty?
Our 2-year warranty covers any defects in materials and workmanship under normal use. If you encounter any issues, we will repair or replace your rug at no cost.
How do I make a return?
If you’re not completely satisfied with your purchase, you can return it easily. Contact our customer service team within 30 days of receiving your rug to initiate the return process.
Can I order a custom size or design?
At this time, we offer standard sizes and designs. However, we are always looking to expand our offerings, so please check back for updates.
Where are your rugs made?
Our rugs are proudly made in Türkiye, known for its rich tradition of rug making and exceptional craftsmanship.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards and PayPal, for your convenience.
How thick is the rug?
The pile height of our rugs is 13 mm, providing a plush and comfortable surface underfoot.
How can I contact customer support?
You can reach our customer support team via email at info@rug-point.com or by phone at +420 603 919 206. We’re here to help!